Returns Policy

RETURN POLICY

RETURNS

Please note – we do not give immediate refunds on custom orders. 

 submitting the custom form means you understand and agree to the terms that 
If you would like a refund for a custom, the purchased item will be placed into the store, and only once sold will the value of the project be returned. 

Sinpai would like you to be completely satisfied with your purchase. Your happiness is our highest priority.

Regrettably, we cannot offer a refund or exchange once the product has been opened and used, unless the product is faulty or defective.  Because of the nature of this product, we can accept returns for damaged or defective goods only. These returns must be made within 10 days of your receipt of the product. 

If you feel you have received a faulty or defective product, please email us at Sinpai.Shop@gmail.com for further instructions.

Only products purchased on www.Sinpai.shop may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Sinpai.shop are the responsibility of the customer.

THE RETURN PROCESS

please send us an email with the following information too Sinpai.shop@gmail.com or Instagram at Sinpai.Shop.

  •  Name-
  •  Surname- 
  •  Order number-
  •  Invoice-
  •  Contact number- 
  •  Reason for return-

Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping. You may use the courier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.

Ship your return to the following address:

Sinpai (Pty) Ltd.

785 28th Avenue 

Rietfontein 

Pretoria 

0084

Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.

For a product to be eligible for return, the following conditions must apply:

  • The issue must be reported to Sinpai (Pty) Ltd, within 10 days of your receipt of the product.

  • Sinpai (Pty) Ltd, must be contacted immediately if products are damaged as a result of shipping.

  • A detailed description of the damage must be provided. photo’s can be sent too 

  • Product(s) is returned in the condition it was received.

NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 10-days return/exchange policy timeframe and without a photo of the broken items and/or package. Sinpai (Pty) Ltd, is not liable for missing packages with confirmed delivery by courier.

 

CANCELING AN ORDER

orders can only be canceled if they have not yet been shipped out. message us at Sinpai.shop@gmail.com or Instagram at Sinpai.Shop.