We courier all over with the help of DHL express.
Please note – Certain countries require customs to be paid on arrival of the package Sinpai will not be liable for these fees.
Processing time:
Orders will only be packaged and delivered once payment reflects.
- Shop orders : 5-10 days to process add-ons can some times take longer.
- Custom orders : 8-10 weeks, Intricate orders can take longer.
Shipping times
South Africa
Expect delivery to take between 3-5 business days, remote area’s can take slightly longer.
International
Expect delivery to take between 7-14 business days.
Please note : we will not take responsibility for any delays caused by customs it is completely out of our control at this point
Be patient and to see if we busy with your order check out our socials!
Is your packaging discrete?
All our packages are couriered in Fastway Flyer bags.
Can I combine orders?
Yes! Contact us on Instagram or email us at Sinpai.shop@gmail.com
Can I change the shipping address?
yes! Sinpai will not be liable for any additional charges brought on by the change. Contact us on Instagram at Sinpai.shop or email us at Sinpai.shop@gmail.com.
I did not receive a tracking number
Oops! send us a message on Instagram at Sinpai.shop or email us at Sinpai.shop@gmail.com!
What if my order was lost in the mail?
How can I check the status of your order?
all updates will be emailed directly to you. if you have not received an update in this time.
Contact us on Instagram or email us at Sinpai.shop@gmail.com