Last Updated: December 29, 2025

This Privacy Policy describes how Sinpai (Pty) Ltd., trading as The Waifu Store (“we,” “us,” or “our”), collects, uses, stores, and shares information when you visit our website www.thewaifustore.com (the “Site”).

1. LEGAL COMPLIANCE AND WHO WE ARE
Our website address is: https://thewaifustore.com. This policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. INFORMATION WE COLLECT
– Registration Data: Name, Email Address, and encrypted Password.
– Checkout/Transaction Data: Shipping Address, Billing Address, Contact Number, and encrypted Payment Information (handled by secure third-party processors).
– Comments Data: We collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
– Technical Data: IP address, browser type, and Cookies to track site preferences.

3. COOKIES POLICY
We use cookies for convenience, tracking, and functionality:
– Login Cookies: Set when you log in to remember your details.
– Comment Cookies: Saves your name and email for future convenience if you leave a comment.
– Embedded Content: Content from other websites (e.g., videos) behaves as if you visited that site directly and may collect data.

4. HOW WE USE YOUR INFORMATION
– Order Fulfilment: To process transactions and deliver products (sharing details with courier partners like DHL).
– Communication: For order updates, responding to enquiries, and sending review invitations post-purchase.
– Security: IP addresses are used in password reset emails and for automated spam detection in comments.

5. DATA RETENTION
– Comments and metadata are retained indefinitely.
– Registered user profiles are stored indefinitely unless deletion is requested.
– Transaction records are kept as required by South African tax and consumer law.

6. YOUR RIGHTS (POPIA)
You have the right to request access to the personal data we hold about you, request the correction of information, or request erasure (excluding data we are obliged to keep for legal purposes). To exercise these rights, contact Sinpai@thewaifustore.com.

7. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact The Waifu Store at Sinpai@thewaifustore.com.